This must be done after the first restart following the error in order to retrieve the cause of the restart; otherwise, the log will be overwritten.
Connect the Nor150 to a PC using a LAN cable. Check the IP address of the Nor150 by going to Setup → Instrument → Communication.
Enter this address in Windows Explorer on the PC, in the address/search field, for example:
ftp:\192.168.12.31
(this is my address — please use your own IP address).
Then open the folder Internal/.
You will find two folders: Log and Setups.
Please copy these folders to your PC or a memory stick, compress them into a ZIP file, and send them to us.
/Nor150-screenshot-11-Environmental-transparent(664x664px).webp?width=664&height=664&name=Nor150-screenshot-11-Environmental-transparent(664x664px).webp)